Small consultancy helps big consultancy to transform global Top Tier 1 banks.
Agency Y was hired by GFT Financial - London, on several occasions, to support them on 3 Top Tier 1 bank change programs.
The projects ranged from internal facing compliance and risk platforms, to client facing banking solutions, from green field projects, to brown field ones.
Due to NDA we cannot share further information. But we feel honoured to have been asked on an ongoing basis to join them for work on top priority client accounts.
The example of the mind blowing high level Process Map created during this big Compliance Platform Relaunch in 2015, gives a feel for the size of this gigantic change program. The 90+ team was distributed between New York, London, Poland and India. Agency Y was contracted as UX Lead to join this ambitious set up, and help to get the agile delivery machine run as smooth as possible. (Details hidden due to NDA restrictions)
Client Feedback
"Worth telling the UX guys that they could not have done a better job at promoting UX with one of the most sceptic clients than by enthusiastically fixing the UX for this project.
Their intervention did a lot of good to the project, proved that the UX process informs the Business and the Developers a lot more than traditional old school methods and is an essential part to delivering quality software."
For me it will remain for a long while a case example of why you should have UX up front in a project."
Philippe Guenet, Delivery Lead